TERMS OF SERVICE

Last updated: 10 October 2026

Welcome to SnowyHome. These Terms of Service explain the conditions for using our website and purchasing products from us.

In these Terms, “SnowyHome,” “we,” “us,” and “our” refer to AUT(SnowyHome), trading as SnowyHome. “You” and “your” refer to the person using our website or placing an order.

Website: https://www.shopsnowyhome.com
Email: snowyhome.help@gmail.com

Please read these Terms before placing an order. You may save or print a copy for your records.

1. These Terms and Your Rights

These Terms apply to purchases made through our website. Our Shipping Policy and Return and Refund Policy provide additional information about delivery, cancellations, returns, and refunds.

Our Privacy Policy explains how we collect and use personal information.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted. If a provision conflicts with a mandatory legal requirement, that requirement takes priority.

Specific information agreed for your order, including the product description, price, and delivery commitments, forms part of your purchase agreement.

2. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a binding purchase agreement under the laws that apply to you. If you do not, a parent or legal guardian must make the purchase on your behalf.

You agree to provide accurate and complete information, including your name, email address, delivery address, and payment details.

You must be authorised to use the payment method provided.

Please check your details before submitting your order. If you discover an error, contact us promptly at snowyhome.help@gmail.com. We will make reasonable efforts to help, although changes may not be possible once fulfilment has progressed.

3. Product Information

We aim to provide accurate product descriptions, photographs, specifications, and prices.

Colours may appear slightly different depending on your device and display settings. This does not affect your right to receive goods that match their description.

Please review the product’s stated dimensions, materials, compatibility, contents, and care instructions before purchasing.

Any accessories or decorative items shown in photographs are included only where the product description expressly states this.

We will not substitute a materially different product without your agreement. If we cannot supply the product ordered, we will contact you about the available options, including a refund where appropriate.

4. Orders and Acceptance

Before placing your order, you will have an opportunity to review the items, delivery details, and total price.

Submitting an order is an offer to purchase the selected products. An automated acknowledgement confirms that we received your order; it does not, by itself, confirm acceptance.

Your order is accepted when we send an email expressly confirming acceptance or dispatch the products, whichever occurs first.

Before acceptance, we may decline an order for a legitimate reason, such as:

• The product is unavailable.

• Payment cannot be authorised.

• There are reasonable indications of fraud or unauthorised payment.

• Delivery to the destination is unavailable or legally restricted.

• A material pricing or product-description error requires correction.

If we decline an order after receiving payment, we will refund the amount paid for the affected items and any related delivery charges.

Once an order has been accepted, we will fulfil our contractual obligations and will not change the agreed price or essential product details without your agreement.

5. Prices, Currency, and Payment

The applicable price and checkout currency are shown before you submit your order.

Delivery charges, taxes we collect, and any other charges payable to us will be displayed before payment. Optional extras require your agreement.

Your bank or payment provider may apply currency-conversion charges or other fees under its own terms.

If we discover a material pricing error before accepting your order, we will explain the correction and give you the choice of proceeding at the corrected price or cancelling for a refund. We will not charge an increased price without your agreement.

Payments are processed through the payment methods offered at checkout. Payment-provider terms do not replace our responsibilities as the seller.

6. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions stated when offered, including any expiry date, minimum spend, product exclusions, or limits on combining offers.

Changes to a promotion will not remove a benefit already validly applied to an accepted order.

Products purchased during a sale retain their applicable consumer protections. A discounted price does not, by itself, make an item ineligible for a legally required return or refund.

7. Fulfilment and Shipping

SnowyHome uses third-party suppliers and fulfilment partners to process and ship orders. Products may be dispatched from overseas locations, and items from the same order may arrive in separate packages.

SnowyHome remains your seller and your contact for order support. Using a fulfilment partner does not remove our responsibilities to you.

Available shipping methods, charges, and estimated delivery times are provided before purchase. Please review our Shipping Policy for further details.

Delivery availability depends on the product, destination, carrier, and applicable restrictions. We cannot guarantee shipping to every country or region.

If a delivery delay occurs, we will provide appropriate updates and any cancellation or refund options required by applicable law. Where consent to a revised shipping date is required, we will request it.

8. Delivery Problems and Responsibility for Goods

Please provide a delivery address where your order can be received.

If a package is missing, damaged, or marked as delivered but cannot be located, contact snowyhome.help@gmail.com so we can investigate and help resolve the issue.

A tracking entry does not, by itself, remove your right to dispute non-delivery.

Responsibility for loss or damage passes to you at the point required by applicable law. Where the law keeps that responsibility with us until you or your nominated recipient physically receives the goods, we remain responsible until then.

Any proposed redelivery charge caused by an incorrect address or missed delivery must be reasonable, lawful, and explained before you agree to it.

9. Customs and International Orders

International deliveries may be subject to customs processing and destination-country requirements.

Where import duties, taxes, or clearance charges are payable by you, we will provide the information required by law before purchase. Where an amount cannot reasonably be calculated in advance, we will explain the possibility of additional charges as required.

This section does not transfer to you any tax, customs, or other obligation that the law places on SnowyHome.

We may restrict orders where products, payments, or shipping routes are affected by applicable legal or trade restrictions. If an accepted order cannot lawfully be fulfilled, we will notify you and provide any refund required.

10. Cancellations and Our 30-Day Return Offer

SnowyHome offers a 30-day return window, subject to the eligibility requirements explained in our Return and Refund Policy.

To request a return, contact snowyhome.help@gmail.com within 30 calendar days after receiving your order. For an order delivered in separate packages, the window begins when you receive the final item in that order.

Our Return and Refund Policy explains the return process, applicable exceptions, return-shipping arrangements, and refunds.

If you wish to cancel before delivery, contact us promptly. We may be unable to stop or redirect a package that has already entered fulfilment or transit. This operational limitation does not remove any legal right you have to cancel your purchase.

Our voluntary 30-day offer is additional to your statutory rights. Legal rights relating to faulty, misdescribed, or otherwise non-conforming goods may continue beyond 30 days.

11. Faulty, Damaged, or Incorrect Products

You are entitled to receive products that meet the requirements of applicable consumer law, including requirements concerning description, quality, fitness for purpose, and safety.

If a product arrives faulty, damaged, or incorrect, contact us with your order details and a description of the problem. Photographs may help us investigate where reasonably available.

We will provide an appropriate remedy under applicable law, which may include repair, replacement, a price reduction, or a refund.

We will cover necessary return costs where the law requires us to do so. Original packaging is helpful, but its absence does not automatically remove your statutory rights.

12. Acceptable Website Use

You must not use our website to:

• Commit fraud or use someone else’s payment details without permission.

• Introduce malware or attempt to gain unauthorised access to systems or accounts.

• Interfere with the website’s operation or security.

• Infringe intellectual property rights.

• Submit unlawful, threatening, or abusive material.

We may restrict website access where reasonably necessary to address misuse or protect security.

Any restriction will not remove your rights concerning an existing purchase, refund, complaint, or lawful review.

13. Intellectual Property and Customer Reviews

Website content, including our branding, original text, graphics, and designs, belongs to SnowyHome or the relevant rights holder.

You may browse the website and save or print information for personal shopping purposes. Other use requires permission unless permitted by law.

If you submit a review or other content, it should reflect your genuine experience and must not unlawfully disclose another person’s information or infringe their rights.

You retain ownership of your content. By submitting it for publication, you give us a non-exclusive permission to display and reproduce it for that purpose, including reasonable formatting that preserves its meaning.

We may moderate unlawful, abusive, fraudulent, or irrelevant content. We will not remove a review solely because it expresses a negative opinion.

14. Third-Party Services and Links

Our website uses Shopify and may use other service providers for hosting, payments, and order processing. SnowyHome remains responsible for its obligations as the seller.

Links to external websites may be provided for convenience. Those websites operate under their own terms and privacy practices.

Any separate agreement you enter into with an external provider does not reduce our obligations for products purchased from SnowyHome.

15. Website Availability

We make reasonable efforts to keep the website available, accurate, and secure. Access may occasionally be interrupted by maintenance, technical problems, or events outside our reasonable control.

We may update website content or features. Such changes will not retrospectively alter the terms of an accepted order.

A website interruption does not cancel our responsibilities concerning orders, refunds, or customer support.

16. Liability

Our responsibility for loss or damage is determined by applicable law.

Where we breach our obligations, we remain responsible for loss or damage for which the law makes us liable, including reasonably foreseeable loss where that is the applicable legal standard.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, mandatory product liability, or any other liability that cannot legally be excluded or limited.

Nothing here restricts your statutory remedies for defective products, non-delivery, or a failure to meet our contractual obligations.

17. Events Outside Our Reasonable Control

Events such as severe weather, natural disasters, transport disruption, or government restrictions may affect fulfilment.

If an event affects your order, we will take reasonable steps to reduce its impact and keep you informed.

These events do not automatically allow us to retain payment for goods we cannot supply. Your applicable cancellation, delivery, and refund rights continue to apply.

18. Complaints and Disputes

For questions or complaints, contact snowyhome.help@gmail.com with your order number, a description of the issue, and your preferred resolution.

We will consider your complaint fairly and work to resolve it.

You remain free to seek assistance from a relevant consumer authority, payment provider, dispute-resolution service, or court. These Terms do not require you to waive a lawful complaint or payment-dispute right.

19. Governing Law

These Terms are governed by the laws, subject to any mandatory consumer protections that apply to your purchase.

This choice of law does not deprive you of protections that cannot lawfully be excluded under the laws applicable in your country of residence.

Nothing in these Terms prevents you from bringing proceedings in a court available to you under applicable consumer law.

20. Changes to These Terms

We may update these Terms to reflect changes in our business, services, or legal obligations. The current version will show its last-updated date.

The version provided when you place your order will govern that purchase, unless a change is required by law or otherwise validly agreed with you.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay in exercising a right does not, by itself, mean that right has been waived.

21. Contact Details

For questions about these Terms or your order, contact:

SnowyHome
Legal business name: SnowyHome
Business postal address: Thekkedath, PBLm, Calicut
Email: snowyhome.help@gmail.com
Website: https://www.shopsnowyhome.co